The sale of products on our website ("siamofashion.com") is governed by these General Conditions of Sale.
The products purchased on SiamoFashion.com are sold directly by EsseDiTech di Antonino Isgrò ("Seller"), Individual Company with registered office in via Auditorium, 12 int. 1 Pace del Mela - 98042 - Messina - Italy - P.IVA
You can request any information through our assistance services by contacting Customer Service .
1. Our commercial policy
The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers".
When we speak of "consumer" we refer to any natural person who acts on siamofashion.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on siamofashion.com.
In consideration of its commercial policy, the Seller reserves the right not to accept proposals for purchase orders from subjects other than the "consumer" or in any case proposals for purchase orders that do not comply with its commercial policy, such as, for example, order proposals for which there is a report, or suspicion, of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the order proposal.
All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. The Seller therefore monitors the number of order proposals sent and returns made.
These General Conditions of Sale exclusively regulate the sending of purchase order proposals for available products on siamofashion.com by the user and the acceptance of the same by the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on siamofashion.com through links, banners or others hyperlinks. Before placing orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of siamofashion.com and third parties.
2. Information aimed at concluding the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70
To conclude the purchase contract for one or more products on siamofashion.com, you must electronically send a purchase order proposal to the Seller by filling in the form available on siamofashion.com and following the relative instructions.
Before sending the order proposal, we remind you to carefully read the General Conditions of Sale and the Information on the Right to Withdrawal , to print a copy through the print command and to store or reproduce a copy for your personal use. In compliance with article 51, paragraph 7, of the Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), before transmitting the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your product purchase order proposal and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the shipping and delivery costs; as well as the references, the geographical address and the methods of contact of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you of the possibility of using the conciliation service, independent and institutional, CD "RisolviOnline", provided by the Chamber of Arbitration of the Milan Chamber of Commerce as well as the possibility of using the platform for the alternative extra-judicial resolution of disputes, accessible on the site http://ec.europa.eu/odr , made available by the European Commission.
On the confirmation page of the order proposal, which contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties) and the shipping costs (including any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one).
The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be asked to identify and correct any data entry errors.
Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.
The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm acceptance of your order proposal and the shipment of the products. This email will also contain a copy of the General Conditions of Sale and the summary document on the Right of Withdrawal.
The order proposal sent to the Seller will be stored in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case in accordance with the law. You will be able to access your order proposal form by consulting the section The My Order .
The language available to conclude the contract with the Seller is Italian.
The Seller may not accept your proposals of purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products, presented on siamofashion.com, are no longer available or on sale at the time of receipt or processing of your purchase order proposal, it will be the Seller's responsibility to notify you, promptly and in any case within thirty (30) days to starting from the day following that on which you have sent your order proposal to the Seller, any unavailability of the products. If you have already paid the price for the products, the Seller will reimburse, without undue delay, what you have already anticipated and the sales contract will be considered terminated.
The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 1.3 above.
We remind you that, with the electronic transmission of the order, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit your order proposal for the purchase of products on siamofashion.com.
3. Guarantees and indication of product prices
The Seller sells only luxury and top quality branded products. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.
The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market. Only the vintage garments that are presented in the specific section of siamofashion.com, due to their particular nature, can be used and / or in conditions of evident wear. In the description of each vintage product, EsseDiTech will take care to specify the storage conditions of the garment presented if they differ from the standards offered on the market.
The essential characteristics of the products are presented on siamofashion.com within each product sheet. However, the images and colors of the products presented on siamofashion.com may not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to to updates. Make sure of the final sale price before submitting the related order proposal. In the event that a recognizable error is found in the indication - by EsseDiTech - of the price of a product or in the calculation of the amount requested in payment, EsseDiTech will not accept the order proposal and will contact the user in order to offer the opportunity to transmit the purchase order proposal for the product (s) at the correct price.
Purchase requests from countries not included among those displayed in the splash page cannot be accepted by the Seller.
All products come with an identification tag attached with a disposable seal.
All products sold by EsseDiTech are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service . In the event of a lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
In case of payment by credit card, the financial information (for example, the number of the credit / debit card or its expiry date) will be forwarded via encrypted protocol , to Banca Sella or to other banks, which provide the related remote electronic payment services, without third parties being able, in no way, have access to it. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on siamofashion.com. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your current account at the time of shipment of the purchased products.
5. Value voucher
Value vouchers are personalized codes, which allow you to take advantage of a discount on purchases made on siamofashion.com.
The voucher box is displayed on the first page of the purchase process: once you have placed the items in the Shopping Bag, enter your code in the voucher box and click on Recalculate. At this point, a pop-up will open that will allow you to choose which item you wish to purchase to which you want to apply your value voucher. Select the article and click APPLY. The value vouchers are applicable to only one item per order proposal, therefore the other items included in the Shopping Bag will not be subject to any discount.
Limitations on the use of the value voucher:
- the value voucher can be used only once, except for returns (as indicated in point 5.4);
- the value voucher cannot in any way be converted into cash;
- it will not be it is possible to use multiple value vouchers in the same order proposal; the value voucher will apply to only one item per order proposal; the value voucher will only apply to items whose sales value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or to charity sales.
In the event that you want to return an item on which you have applied the value voucher, you will have to follow the return procedure indicated in the Information on the right of Withdrawal . Once your return has been accepted, you can request the reactivation of the code with its original value. The difference in expense you incurred for the purchase of the item will be re-credited to you according to the methods and terms provided for the normal reimbursement procedure.
6. Shipping and delivery of products
To find out the specific methods of shipping and delivery of products, access the section Customer Service . Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order proposal. / p>
8. Right of withdrawal
Click here to access the Right of Withdrawal section, which is an integral part of these General Conditions of Sale.
9. Refund times and methods
Whatever payment method you use, the refund due, in whole or in part, is activated by the Seller, in the shortest possible time and in any case within one hundred ( 14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the returned products.
The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and to provided that you do not have to incur any additional costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.
We remind you that the value date of the re-credit is the same as the debit date; consequently you will not suffer any loss in terms of bank interest.
10. Affiliate Portfolio
A portfolio is foreseen for affiliates in the process of being defined. For any information on this, send an email to email@example.com
Please also read, if you have not already done so, our General Conditions of Use .
12. Applicable law and dispute resolution
Without prejudice to the application of the mandatory rules of European derivation to protect the consumer, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and by Legislative Decree 9 April 2003, n. 70 ("Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce").
We also inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the website http : //ec.europa.eu/odr .
For all disputes relating to purchases and / or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the choice of the consumer himself, the Court of Milan.
13. Modification and update
The General Conditions of Sale are amended from time to time by the Seller also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on siamofashion.com.